cv996 coach
Privacy Policy

cv996 coach gives the highest priority to user privacy. This privacy policy sets out the purposes for which we process the information collected from you through our website, mobile application, and other digital channels, and how we do so.

This policy applies equally to all registered users, guest visitors, and service users of cv996 coach. Reading this policy together with our Terms and Conditions will give you a complete understanding of how the platform works.

If we make any significant changes to this policy, you will be notified through a notice on the platform. Continuing to use the platform after such changes will be taken as your acceptance of the updated policy.

A Information You Provide Directly

The information you provide when registering an account and using the platform includes:

• Full name and date of birth (for age verification — only those aged 21+ may create an account)
• Mobile number and email address
• Password (stored in encrypted form; we never store it in plain text)
• Financial transaction details: mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Identity verification documents — national ID or passport number (where applicable)

B Automatically Collected Information

When you browse the platform, our system automatically records certain technical information:

• IP address and device type (mobile, desktop)
• Operating system and browser version
• Session duration, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies
• Referral source — which channel you came from to reach the site

C Transaction-Related Information

During deposits and withdrawals, we store the transaction amount, time, method (bKash, Nagad, Rocket, or Upay), and transaction reference number. This information is used for security, fraud prevention, and dispute resolution.

Collected information is used only for the following purposes:

• Account management: Handling registration, verifying login, and ensuring account security.
• Transaction processing: Correctly completing deposit acceptance and withdrawal approvals.
• Customer support: Having your information on hand during live chat or email support to resolve issues quickly.
• Technical improvement: Identifying platform errors, analyzing user experience, and launching new services.
• Security and compliance: Account protection, fraud prevention, and age verification (21+).
• Communications: Sending important system messages, account-related notifications, and policy change notices.

We do not sell your information to third parties or rent it out for commercial promotions.

When Information May Be Shared

cv996 coach may share user information with third parties only in the following limited circumstances:

• Payment processors: The minimum information necessary to confirm transactions through bKash, Nagad, Rocket, and Upay.
• Technology service providers: Companies that operate servers, security, and analytics services on our behalf, working under strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from law enforcement authorities.
• Fraud prevention: To detect and stop account misuse or financial fraud.

Beyond these cases, no information will be shared with anyone without your specific consent.

Technical Security

cv996 coach uses several technologies together to keep your information secure:

• SSL (Secure Sockets Layer) encryption — every data exchange passes through an encrypted connection
• Passwords stored using strong hashing algorithms — never kept in plain text anywhere
• Server-level protection with firewalls and intrusion detection systems
• Option to enable two-factor verification (OTP) on your account
• Regular security audits and vulnerability testing

Administrative Security

Only authorised staff may access user data within the limits of their role. All staff are required to follow confidentiality agreements and receive regular training on data protection.

The cv996 coach platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality. We use the following types of cookies:

• Essential cookies: For maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functional cookies: To remember your preferences (language, theme).
• Analytical cookies: To understand which pages are used most — this data is processed in anonymised form.

You can control or disable cookies from your browser settings, though doing so may limit some platform features.

We retain data for as long as your account is active. When an account is closed or service ends, we keep certain information for as long as required by legal and business obligations. In particular:

• Financial transaction records are legally required to be kept for a defined period.
• If a dispute or investigation is pending, the relevant information is retained until that process concludes.
• Once no longer needed, data is securely deleted or anonymised.

Every user registered with cv996 coach has the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: Under certain conditions you may request that your data be deleted — however, where legal obligations remain, complete deletion may not be possible.
• Right to object to processing: For marketing communications, you may withdraw your consent at any time.
• Data portability: In defined circumstances, you may request a structured copy of your data.

To exercise any of these rights, contact our customer support. We provide live chat and email support in Bengali and English, 24 hours a day, 7 days a week.

cv996 coach provides services only to those aged 21 or above. We do not intentionally collect any information from minors. If someone registers using false information and we detect this, that account will be closed immediately and the related data will be deleted.

To learn more about responsible membership, read our Responsible Gaming page, which has details on age verification, limit setting, and safe use.

cv996 coach may review and update this privacy policy from time to time. For any changes:

• The date of the change will be noted at the top of the page as "Last Updated".
• For significant changes, users will be informed by email or platform notification.
• Continuing to use the platform after a change means you have agreed to the updated policy.

For complete information about our terms of service, you can also visit our About Us page, which has details about the platform's goals and values.

If you have any questions about this privacy policy or any requests regarding your data, please contact us:

• Live Chat: Available 24/7 within the platform, in both Bengali and English.
• Email: [email protected]

We aim to respond to every request as quickly as possible — usually within 15 minutes to 2 hours. Complex data protection matters may take a little longer, but we treat every complaint seriously.

For answers to common questions, check our FAQ section — it already covers many questions about accounts, payments, and general rules.